Customer Service

We stand behind our products and service

Personal Comfort Phone Number


Customer Service Department - Ext. 2
All times Eastern

Working Days: Timing
Sunday Closed
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed


Click here to launch a live chat with one of our customer service representatives.

Helpful Customer Service Links

Instructions and Owner's Manual

Personal Comfort mattress instructions can be found on our assembly instructions page. You can find a downloadable version of the Owner's Manual on the same page.

Looking for videos?

Click on over to our assembly videos page to watch how to setup and assemble your new Personal Comfort bed.

Remote control operation

Operating your Personal Comfort smart bed mattress is easy. We have a very helpful remote control operation page that makes it easy to adjust and find your ideal sleep setting.


If you are having difficulty with your mattress, please visit our troubleshooting page first as most common issues can quickly be resolved by reading the troubleshooting page.

Frequently asked questions

The questions we are asked the most can be found on our faq page. Before you call or send a message please take the time to read the frequently asked questions page.

Tracking your shipment

Please allow 3-5 days for tracking numbers to become available. You will be emailed your tracking numbers within a few days after your order has shipped. You can also log into your account and view tracking information.

Warranty claims

We offer an industry leading 25 year limited warranty. For more information about warranty claims please visit our limited warranty page.

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