Terms and Conditions
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Our mailing address is:
1250 Saline Street
North Kansas City, MO 64116
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If you have any questions regarding the terms and conditions found online or within your order please contact us. We can be reached via phone, live chat, mail or online using the contact form located on our contact us page. To reach us by telephone call 1-888-694-4088
Important Legal Information
This website (www.personalcomfortbed.com) is owned and provided by Personal Comfort. Please understand that all services provided by Personal Comfort through this website, including the sale of any products, are provided subject to the following terms and conditions. By using this website, whether by purchasing any products from our website, purchasing products over the phone, or by downloading any information or materials from the site or otherwise, you indicate your acceptance of these terms and conditions and agree that you will be bound by and subject to these terms and conditions. In the event of a violation of any of these terms and conditions, Personal Comfort reserves the right to deny future access to the website and to seek all remedies available at law and in equity. By ordering over the phone, directly through our website or through one of our preferred resellers you agree to the following terms and conditions.
Product Sales and Orders
Sales tax is collected in participating states. All mattress orders include free shipping. Some assembly is required. In-Home Setup & Delivery is available per request for adjustable bed base products only. If you choose to pay with a credit card it will be charged at time of order unless order is pending payment. Personal Comfort is not responsible for any error created by you if you decide to place an order online without the assistance of a Sleep Specialist. Any and all errors will be researched and resolved as they occur. Personal Comfort is not responsible for any delays related to order deliveries caused by weather conditions or related issues. Personal Comfort is not held responsible for any issues regarding slight color variations of the delivered items and online pictures. If for any reason, you decide to cancel their order, you must notify Personal Comfort, within 24 hours from the Time and Date of Purchase. Example: The order is placed on Jan 1st, 2023 at 2:00 PM Eastern. You have the right to cancel your order until Jan 2nd, 2015 at 2:00 PM Eastern. If you cancel your order after 24 hours and the order has not yet shipped, you will be entitled to a refund minus a 25% return shipping fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% return shipping fee and all shipping fees associated with your order.
Promotions and Special Offers
Price adjustments to special promotions and offers that include but are not limited to promo codes, sale end dates, financing promotions, closeout sales, etc. may only be honored within 7 calendar days from date order is placed. Promotional offers cannot be combined. Limit one promo code per order.
You agree to the order you placed through www.personalcomfortbed.com and/or over the phone when selecting "financing" as your method of payment. Your sale price and financing terms are agreed to prior to placing your order either through our website and/or over the phone. If you have concerns prior to placing a financing order, we ask that you do not place an order until you absolutely understand and consent to our financing terms and sale price. Once your order is placed you agree to the sale price as well as the financing option selected when placing your order. Your requested financing option will be added to your order at the time the order is placed, this is to avoid confusion with your order's sale price and financing offer. Promotional offers cannot be combined, the sale price offered is a cash only promotion where-as the financing price is a separate promotion.
If your financing is approved, your order will be confirmed and awaiting fulfillment, just as long as your information, proof of identification and financing application approval match up. Any special offers and/or promotions will be defined when the order is placed and are subject to the terms and conditions of this website. These terms will be on your original invoice that you will receive at the time your order is placed. We will not and do not "change" any terms when, and after, an order is placed either through our website and/or over the phone, the terms of your order are unchangeable once your order is placed, unless approved and authorized by a manager. By completing the application for financing, you are agreeing to all financing terms, sales prices, regards to your original order and the terms and conditions listed on the www.personalcomfortbed.com website.
Personal Comfort bed owners are what we call "Bedfellows" and with that comes special "Bedfellow" perks. Refer a "Bedfellow" to Personal Comfort and receive $100 in promotional credits to be used on your next purchase. *To be eligible to receive $100 promotional credit to the referee and referral a minimum mattress purchase price of $1000 is required, for both parties. If the purchase price of $1000 is not met than a 10% promotional discount and/or credit will apply to both parties for the order with the lowest purchase price.
All mattresses will be shipped within agreed upon terms. All details of delivery must be added to the order. We strongly urge you to inspect your delivery upon receipt. Personal Comfort is not responsible for any shipping damage or issues with the purchased product. In the rare event your order is damaged due to shipping we will follow standard procedures for filing a claim with the delivery company, order delivery research and determine an appropriate resolution for all parties. If you order In-Home Setup services there will be an additional 3 to 5 business days for delivery and setup of your order.
Tracking information will be made available to you upon shipment of your order. You will be emailed your tracking numbers within a few days after your order has shipped. You can also log into your account and view tracking information. A $200 handling fee is added to order shipments delivered to Hawaii & Alaska to cover the increased cost of shipping. There may be additional charges due to the size and weight of your order if you reside in Hawaii or Alaska. Shipping of adjustable bed bases to Hawaii & Alaska require special rates, please contact us to get a quote. *If you live in the 48 states and you purchase an adjustable bed, it will be shipped standard freight truck with curbside delivery. It will take between 3-4 weeks to be delivered. If you order In-Home Setup services there will be an additional 3 to 5 days for delivery and setup of your adjustable bed base.
*Free Shipping applies to all orders. If your order was placed over the weekend it will be setup for shipping on Monday. Please allow up to a week for tracking numbers to become available for unassembled shipments of our most common sized mattresses. Most common sized unassembled mattress shipments may arrive between 10 to 14 business days. If you order included a FlexHead mattress, adjustable bed base and/or In-Home Setup services your order may take up to 30 business days to be delivered. During peak season and over holidays please expect a short delay with shipment due to seasonal influx.
**HI and AK Shipping There will be an additional shipping fee for orders shipping to HI and AK. These fees will vary depending on the product whether it is an accessory item or a bed set. Shipping orders to Hawaii or Alaska require special rates, please contact us to get a quote.
Damaged Freight Delivery Shipments
If you think that your product has been damaged during shipment you must open the boxes and fully inspect the product before you accept delivery. Any signs of damage must be fully documented, we recommend taking photos if you can during the delivery process if there is any damage to your order. Note: Bulging and discoloration of shipping packaging is normal wear and tear from shipping your order using third party providers.
If there are puncture holes, rips, tears or signs that a box has been opened you must fully inspect the product for any possible damage. It is completely OK to have the freight company wait for you to inspect the product. If there is any damage, you must have the freight company document the damage. If there is any damage, you (or the freight company) must take a photograph of the damage. Photographs of the damage are required in order to process your claim for a free product replacement. After you have documented the damage please call our Service Department 1-888-694-4088 immediately we are open Monday through Friday from 9:00 AM to 5:00 PM Eastern and Saturdays from 11:00 AM to 5:00 PM Eastern if we are not available please email us at firstname.lastname@example.org be sure to include your order number within the subject line. We will then communicate directly with the freight company to arrange to have the product removed from your home and replaced.
If your order is a multi-piece shipment you can sign for the product that is not damaged and we can file a claim for the product that is damaged. If you did in-fact receive damaged product(s) from shipping, you must allow us to replace and reship the product. There will be no additional charges to you if your product was damaged during delivery and you followed the above instructions. If there is no damage to your product and you still choose to refuse your order without notifying us first and/or taking photographs to document the damage you will incur freight charges both ways plus 25% product return shipping fee. Your refund will not process until the product(s) have been received back to our warehouse and properly inspected. This process is estimated between 45-60 days.
If for any reason, you decide to cancel their order, you must notify Personal Comfort, within 24 hours from the Time and Date of Purchase. Example: The order is placed on Jan 1st, 2023 at 2:00 PM Eastern. You have the right to cancel your order until Jan 2nd, 2023 at 2:00 PM Eastern. If you cancel your order after 24 hours and the order has not yet shipped, you will be entitled to a refund minus a 25% return shipping fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% return shipping fee and all shipping fees associated with your order. Mattress and Accessory orders are confirmed by us within 24 hours of when your order was placed, if you wish to cancel, please email email@example.com or call 1-888-694-4088. If you cancel your order after the 24 hour time frame, your order will be subject to the 25% cancellation fee. If you choose same day shipping, and you want to cancel your order, you will be required to pay a 25% cancellation fee. Same day shipping takes place immediately after your order is placed.
If you choose to refuse the shipment of any or all of your products including but not limited to mattress, bases, adjustable bed bases and accessories you will incur freight charges both ways and a 25% return shipping fee will apply to your order. Refund minus freight charges both ways and 25% return shipping fee will be issued within 30-45 days after date of order placed.
120 Night Risk Free Trial Terms
- You purchased through www.personalcomfortbed.com
In the event that the Personal Comfort mattress does not meet your comfort needs, your mattress has a 120-Night Sleep Trial. To be eligible; you must have purchased your Personal Comfort mattress at www.personalcomfortbed.com and not in a retail store, reseller, or through any other third party. If you are not sleeping comfortably, call us immediately. We stand behind our products and take pride in the fact that we strive to offer our customers a 100% satisfaction guarantee. When you make a decision to purchase a mattress from Personal Comfort, we will do whatever it takes to continue to earn your business and your referrals. Your trial date starts on the date you receive your mattress.
In the event of a return of a mattress purchased during the free power base promo event, the return of the mattress will result in a refund amounting to the purchase price of the mattress less the value of the power base. For example, if a customer chooses to return an R13 King with a Free Power base within the trial period, the credit back to the customer will be Purchase price of $5,299.99 less the value of the power base of $1,799 amounting to a refund of $3,500.Limit one 120 night risk free trial, per mattress, per customer, per household.
120 night risk free trial available on Personal Comfort mattresses only, you must sleep on mattress for 45 nights to qualify. Accessories, foundations, power bases, metal bed frames, furniture, brackets, chili pads and bedding (sheets, protectors, pads, etc.) are not returnable. Pumps, air chambers, hoses, connectors purchased as replacement parts for competitors beds are fully warrantied and do not qualify for 120 night risk free trial terms.
If during your first 45 nights your pump isn’t functioning properly, the remotes are not reading numbers correctly, you feel sagging or any potential defective issue with the mattress not working properly please call us to let us know. Any defective component that is replaced under our 25 year warranty your 120 night risk free trial will be extended and reset to the date you received the replacement components. You must keep the product for 45 nights before any return can be issued or approved. An RMA must be filled out, and signed, prior to the end of your trial period (days 46-120). Failure to send us a filled out and signed RMA may result in a forfeit of your ability to return your mattress. Once your mattress is picked up from your location it may take up to two weeks for our warehouse to receive the mattress. It may take up to 15 days for Personal Comfort inspect the mattress for any wear and tear or damages that may have occurred during your possession of the mattress. Once the mattress is inspected it may take up to an additional 30 days for you credit to be applied to your credit card, financing, or by check. Credits or charges due will be issued to the original form of payment. If you are still in a hurry to return, all returns processed before day 45 of sleep trial will result in a mandatory 25% restocking fee. Total estimated time to receive refund 30-45 days, from date RMA is approved.
All mattresses and components must be returned in like-new condition. This means absolutely no hair, blemishes, holes, stains, odors (such as cigarettes and cigar), scratches (on the remote control face and/or pump encasement) to qualify for a full refund or exchange. If any of the components appear damaged you will be responsible for the retail cost of replacement for each component that is damaged, for every damaged component we will keep evidence on your purchase order. Power bases, adjustable frames, bedding, pillows and accessories are not included within the 120-night risk-free trial.
To begin the return process please contact our Customer Relations Department 1-888-694-4088 (ext. 6) to request a RMA (Return Merchandise Authorization) form. Our Customer Relations Department is open on Monday through Friday 11:00 AM - 4:00 PM Eastern, our Customer Relations Department is closed on Saturday and Sunday. One of our Customer Relations Specialists will ask you some basic questions regarding your request for a return. Once an RMA is assigned your RMA will be emailed directly to you. You will be required to complete, sign, and email or fax back the RMA form to 1-816-817-1253. Your RMA form will require management approval, after approval you will receive the approved RMA via email. You will need to insert the approved RMA with your product. You must include approved RMA form with your return or you will void your return eligibility. If you have any questions, please call 1-888-694-4088 (ext. 6) during our Customer Relations Department hours of operations written above. The ability to return a mattress for full credit is voided if trial period has expired or if return is not picked up within 7 (seven) days of pickup scheduled date.
*Orders cancelled or refused after shipping will be credited a refund minus the freight cost to ship both ways and a 25% restocking fee. Refused deliveries due to 3rd party delivery company issues such as reschedule, damaged or lost items will incur a 25% restocking fee. Personal Comfort will replace and reship any lost or damaged items.
**Risk free trial not available on Final Sale Products, Legacy Products, Demo Products, Showroom Floor Models, Friends and Family Discounted Models, Bedding, Accessories, Chili Pads, Adjustable Bed Bases and Furniture are Non-Returnable.
*** No returns are accepted after 120 day trial period. Trial period starts on date of mattress delivery.
Retail Store - 120 Night Trial Terms*
This trial is extended to Customers who purchase in-store at one of our approved third party retail partners In the event that this mattress does not meet your comfort needs, your mattress has a 120-Night Trial. To be eligible, product registration is required (click here to register) and if you are not sleeping comfortably, call us immediately. We stand behind our products and take pride in the fact that we strive to offer our customers a 100% satisfaction guarantee. Your trial date starts on the date you receive your mattress. To be eligible product registration is required (click here to register). All refunds and returns are handled by the third party retail store, not by www.personalcomfortbed.com
* No returns are accepted after 120 day trial period. Trial period starts on date of mattress delivery. Return shipping fees and restocking fees may apply.
Trademarks, Copyright, etc.
This Website is owned and operated by Personal Comfort. The material included herein, including without limitation all content, text, graphics, artwork, photographs, site design, logos, icons, images, audio or video clips, code, scripts and software (collectively, the "Materials"), is the property of Personal Comfort and/or its content suppliers and is protected by the trademark, copyright and other intellectual property laws of the United States and other countries. The selection, arrangement and compilation of all of the foregoing in the manner depicted is also the property of Personal Comfort and is protected by said laws. All rights are expressly reserved. No right, title or interest in and to the materials is conveyed or granted to you. You may not copy, reproduce, republish, transmit, disseminate, distribute, display, post, modify, create derivative works from, sell, license or otherwise use or exploit in any way whatsoever any materials or other content from this website without the prior written consent of Personal Comfort. Without in any way limiting the foregoing, you agree not to use the website or any materials for any commercial or competitive purposes or for any other purposes which may be harmful or detrimental to Personal Comfort or its business. Personal Comfort retains all rights to its trademarks, trade names, brand names, trade dress and other such intellectual property, including without limitation Personal Comfort, Personal Comfort Bed, FlexHead and the mattress names of many of our products, as indicated, all of which are registered and/or common law trademarks of Personal Comfort in the United States and in other countries. These trademarks, together with all associated service marks, slogans and other Personal Comfort product names, graphics, logos, service names and custom icons are included within the intellectual property of Personal Comfort and all rights thereto are expressly reserved. Any other trademarks that appear on this site and are not owned by Personal Comfort are the property of their respective owners.
No affiliation exists between Personal Comfort and Select Comfort® or Sleep Number Bed® and the other brand trademark owners listed on this site. No product belonging to the brand trademark owners listed on this site is sold on this site. Any reference to a brand trademark is for information and consumer comparison purposes only. Trademarks listed on this site are registered trademarks of their respective owners.
Metatags, Hidden Text, Linking or Framing
Linking to this website, or any page or portion thereof, without the prior written consent of Personal Comfort is expressly prohibited. Likewise, framing, in-line linking or other methods of association of the Personal Comfort website or its materials with any other site, advertisement, link or other information or materials not originating from this website is expressly prohibited.
Subject to Change
Personal Comfort reserves the right to make changes or modifications to this website or to any of the terms, conditions, disclaimers and policies referenced herein, and to add or remove any portion of the site, including any portion of these terms and conditions, at any time, in its sole discretion and without notice. Errors will be corrected where discovered, and Personal Comfort reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, whether such error is on this website or any print or other advertisement relating to these products and services. All such changes shall be effective immediately upon posting. You should review these terms and conditions frequently, as your use of the website following any changes to these terms and conditions shall constitute your acceptance of and agreement to be bound by the revised terms and conditions whether or not you have actually reviewed them. Personal Comfort may in its sole discretion terminate, suspend or discontinue any aspect of the website, including the availability of any features or products, at any time and without notice or liability. Personal Comfort may also restrict your access to all or any portion of the website without notice or liability.
Products and Prices
Without limiting the generality of the foregoing section (subject to change), the price and availability of any products contained or referenced on this website is subject to change at any time and without notice. As noted elsewhere herein, Personal Comfort is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item. All prices displayed on this site apply only to the products and services available on the website and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, catalogs or otherwise. Prices are at all times subject to availability and nothing herein shall constitute an "offer to sell." We at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether. Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. The receipt of an e-mail confirmation of your order is simply an acknowledgement that we have received your requested order and does not constitute an offer to sell.
This website is created, controlled and maintained by Personal Comfort in the State of Florida. Accordingly, the laws of the State of Florida shall in all events govern any disputes relating to this Website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Personal Comfort makes no representations as to the compliance of the website or its terms and conditions with any applicable law. If you choose to access the website from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the website in violation of U.S. export laws.
By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of Florida and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to the website, including these terms and conditions, must be brought in a state or federal court located in the State of Florida and must be commenced no later than one year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this website and may only be modified by a writing signed by both parties.
Third Party Sites
As a convenience to you, and for informational purposes only, Personal Comfort may from time to time provide links to websites operated by other entities unrelated to Personal Comfort. If you use any such link, you acknowledge that you will be leaving this website to visit another. If you decide to visit any linked site, you do so at your own risk. Personal Comfort expressly disclaims any responsibility, liability, warranty or representation regarding any linked site or the information, materials, content, products or services contained in or provided by such site. Moreover, providing such a link in no way implies that Personal Comfort endorses or adopts any information, articles, products, services, or other materials appearing on or provided by the linked site, and Personal Comfort expressly disclaims any such endorsement.
Disclaimer of Warranties
This website and the materials, content and products provided herein are provided on an "as is" and "as available" basis. Personal Comfort makes no representations or warranties of any kind or nature whatsoever, either express or implied, as to the operation of this website or the content, materials, products and services provided herein, and expressly disclaims to the fullest extent allowed by law all warranties, whether express or implied, including without limitation all warranties of merchantability, fitness for a particular purpose, title or non infringement or any warranty or representation that the operations and functions of this site shall be uninterrupted or error free or that any defects will be corrected. Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you. Without limiting the generality of the foregoing, this website and the materials contained herein may contain inaccuracies and typographical errors. Personal Comfort does not warrant the accuracy or the completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this website. Any reliance on any of the foregoing shall be at your sole risk.
Disclaimer of Liability
in no event shall personal comfort, or any of its officers, directors, shareholders, employees, distributors, affiliates, subsidiaries, agents or representatives, be in any way liable to any party for any direct, indirect, special, punitive, consequential or exemplary damages, or any other damages whatsoever, arising from or relating to the use of or inability to use this site or the content, materials and functions thereof, or of any linked website, or otherwise relating hereto, regardless of whether the same are foreseeable or if Personal Comfort was advised of the possibility of such damages.
Forward Looking Statements
Some of the documents and information contained in (or directly accessible from) this website may include so-called "forward-looking statements" under United States securities laws. Forward-looking statements include but are not limited to any statements concerning the Company's or management's plans, objectives, goals, strategies, expectations, estimates, beliefs or projections, or any other statements concerning future performance or events. Actual results could differ materially from those indicated by these forward-looking statements as a result of various risks and uncertainties, including but not limited to the following: the current economic conditions in the United States as a whole and the continuing weakness in the retail environment; the risk that we will be unable to maintain our historical growth rate; the effects of competition from others in the highly competitive bedding industry; our ability to anticipate and react to industry trends and changes in consumer demand; our dependence upon our senior executive officers or the risk of loss of our manufacturing and distribution facilities. Any forward-looking statements represent our views only as of the date made and should not be relied upon as representing our views as of any subsequent date. While we may elect to update certain forward-looking statements at some point in the future, we specifically disclaim any obligation to do so even if experience or future events may cause the views contained in any forward-looking statements to change.
Last updated 7/18/2023